Refund and Return
At RED Fox Pads, we are committed to your satisfaction and aim to provide high-quality, eco-friendly menstrual products. Due to the intimate nature of our items, we have specific guidelines regarding returns and refunds.
Returns
Due to hygiene and safety reasons, we cannot accept returns on any of our pads. This policy ensures that every product you receive from us is new and unused.
Refunds
If you are in any way dissatisfied with your order, don't hesitate to get in touch with us within 30 days of receiving your product. We understand your experience with our products is essential, and we want to ensure you are delighted.
How to Contact Us
To address any concerns, please get in touch with us at redfoxpads@gmail.com with the following details:
Your name
Order number
A detailed description of the issue
We will review your case and work with you to find a satisfactory solution. Depending on the circumstances, this may include providing a replacement, offering store credit, or issuing a refund.
Damaged or Defective Items
If you receive a damaged or defective item, please get in touch with us immediately with a photo and description of the issue. We will arrange for a replacement or refund at no additional cost.
Lost or Missing Packages
If your package is lost or missing, please contact us. We will work with our courier, CTT/DPD, to locate your order and offer a replacement or refund if it cannot be found.
Exchanges
We do not accept returns or offer direct exchanges. However, if you are unhappy with your product, please get in touch with us, and we will find an appropriate solution.
Final Notes
Your satisfaction is our priority, and we are dedicated to ensuring you have a positive experience with RED Fox Pads. If you have any questions or concerns about our refund and return policy, please do not hesitate to contact us. We are here to help!
Thank you for choosing RED Fox Pads. We appreciate your trust in our products and our mission.