Shipping Policy
At RED Fox Pads, we strive to ensure that your order reaches you promptly and in perfect condition. Here’s everything you need to know about our shipping policy:
Shipping Carrier
We use CTT and DPD as our trusted couriers for all deliveries.
Shipping Locations
Currently, we only ship within Europe and the European Union.
Shipping Times
Portugal: Deliveries typically take 2-5 business days.
Europe and EU Countries: Depending on your location, deliveries can take 5-14 business days.
Please note that these are estimated delivery times and may vary due to circumstances beyond our control, such as holidays or weather conditions.
Shipping Rates
Shipping rates are calculated based on the weight and size of your order and your delivery location. The exact shipping cost will be displayed at checkout.
Order Processing Time
We process orders within 1-3 business days. You will receive a confirmation email with tracking information once your order has been dispatched so you can follow your package's journey.
Customs and Import Duties
Please be aware that your order may be subject to customs fees and import duties for deliveries outside of Portugal. These charges are not included in the shipping cost and are the recipient's responsibility.
Delivery Issues
If you encounter any issues with your delivery, such as delays or damaged items, please get in touch with us immediately at redfoxpads@gmail.com. We will work with CTT to resolve the issue as quickly as possible.
Returns and Exchanges
Please refer to our Return Policy page for information on our return and exchange policies.
Contact Us
If you have any further questions about our shipping policy, please don't hesitate to contact us. We are here to help!
Thank you for choosing RED Fox Pads. We appreciate your trust in us and are committed to providing you with the best possible service.